SailCoach Client Cancellation Policy
Should a client cancel a booking 60 days or less prior to the start date of the Coaching Tour, Clinic or charter boat for any reason (except due to death or hospitalisation), the client shall be liable to pay a cancellation penalty.
The cancellation penalty is calculated by having regard to the nature of the booking, length of notice of cancellation and reasonable potential to find alternative client.
Having regard to the aforementioned factors, the following percentages will be forfeited by the client in respect of the agreed price due to them cancelling their booking based on the number of days between receipt of the cancellation notice and the start date of the service:
60 Days: No fee applies
60 – 30 Days: forfeit 50% of the booking price
29 – 15 Days: forfeit 75% of of the booking price
14 – 0 Days: forfeit 100% of the booking price
SailCoach has no obligation to give a refund once the training has already started, unless in exceptional circumstances, which is at the discretion of the SailCoach management.
Where possible SailCoach will endeavour to transfer any fees or deposits to another service within a 12 month period of the original booking.
All cancellations need to be made in writing and confirmed by SailCoach with an email.
It is highly recommended that clients take out the travel insurance to protect against loss if you are unable to travel.